Returns & Exchanges

We want you to shop with confidence. If your purchase isn't quite right, we're here to make the return or exchange process as smooth and straightforward as possible. Please take a moment to review our policy before requesting a return or exchange.

7-Day Return Window

We offer a 7-day return policy from the date your order is delivered. To be eligible, your request must be submitted within seven (7) days of receiving your parcel.

Requests received after this period may not qualify for a return or exchange.

Eligibility

To ensure a successful return or exchange, all items must be returned in their original condition. Products should be unworn, unwashed, unused, free from stains or fragrances, and returned with all original tags, labels, and packaging intact.

Items that show signs of wear, alteration, or damage after delivery may not qualify for a return or exchange.

Non-Returnable Items

For hygiene and quality assurance reasons, certain products may not be eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Sale items, promotional purchases, gift cards, and clearance products may also be excluded from this policy unless otherwise stated.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 48 hours of delivery. Kindly include clear photographs of the product along with your order details so we can resolve the matter promptly.

Once verified, we'll arrange a suitable replacement, exchange, or refund where applicable.

Return Process

To initiate a return or exchange, please contact our customer support team with your order number, reason for the request, and any supporting images if required.

Once your request has been reviewed and approved, we'll provide further instructions regarding the return process. Please do not send items back without prior confirmation from our team.

Depending on your location, customers may be responsible for return shipping charges unless the return is due to a damaged, defective, or incorrect item.

Refunds

Once your returned item has been received and inspected, we'll notify you regarding the status of your refund or exchange. Approved refunds will be processed using the original payment method whenever possible or through an alternative method agreed upon with the customer.

Processing times may vary depending on your payment provider or financial institution.

Need Assistance?

If you have any questions regarding your order, returns, or exchanges, our customer support team will be happy to assist you.

Email: kaafhofficial@gmail.com

Phone / WhatsApp: +92 309 2165496

We're committed to ensuring every Kaafh experience reflects the quality, care, and attention to detail that define our brand.